HOW CAN I RETURN A PRODUCT I PURCHASED?
To exercise your right of return, the sale must be based on a sales agreement covered under Law No. 6502 on the Protection of Consumers. The return request must be made within fourteen (14) days from the delivery date, provided that the product packaging has not been opened, damaged, altered, or used.
Return requests cannot be accepted if labels attached by the manufacturer on the product box have been removed or torn, or if vacuum-sealed / shrink-wrapped packaging has been opened, or if the product has lost its resalable condition.
The BUYER is obliged to return the product in the same condition as it was delivered. All standard accessories must be returned complete, undamaged, and in their original packaging.
Following receipt of your return notification, the product price will be refunded within 10 days, and the returned product will be collected within 20 days.
If the original invoice is not sent with the returned product, VAT and any other legal charges cannot be refunded.
If the invoice was issued to a company, the return must be sent together with a return invoice issued by the company. The return invoice must be issued excluding shipping charges and should be prepared as follows: unit product price + VAT.
Returns for orders invoiced to companies cannot be completed without a return invoice.
Shipping costs for approved returns are covered by the SELLER.
You may send your return free of charge via Aras Kargo. After shipping your package, you may be asked to provide the 12-digit shipment code if necessary. Please keep your shipment tracking number.
Once your return shipment reaches XLINE TATTOO, you will receive a confirmation email, and the refund will be issued to the credit card used for payment. The time it takes for the refund to appear on your statement depends on your bank. If there is a delay, you may contact your bank using the Return Transaction Number provided in our email.
SPECIAL RETURN CONDITIONS
When your order is delivered, you should open the package and inspect the product immediately.
This is especially important if the package appears crushed, torn, opened, or wet. If you encounter any issue, do not accept the package. Instead, request the courier representative to prepare a damage report and have the shipment returned to us by the cargo company.
Returns are not accepted for:
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Single-use products
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Copyable software or programs
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Perishable products
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Products with a risk of expired shelf life
Products such as needles, tips, tattoo ink, permanent makeup pigments, henna, transfer materials, and other liquid-based products may only be returned if they are unopened, unused, undamaged, and untested.
If the purchased product is a mobile phone, the protective film on the screen must not be removed. The screen and all other parts of the phone must be free from scratches, damage, or signs of use. All accessories must be returned complete, undamaged, and in their original packaging.
DAMAGED PRODUCTS
We carefully package all products to ensure they arrive safely.
If damage occurs during shipping, damaged packages should not be accepted, and an official damage report must be prepared by the courier company.
If the courier representative claims the package is not damaged, you have the right to request that the package be opened on-site, the contents inspected, and the condition documented in a written report.
Once the package has been accepted and signed for by you, it is considered that the courier company fulfilled its delivery obligations properly.
If the package is refused and a report is prepared, please notify us as soon as possible and send us a copy of the report. We will arrange a replacement delivery promptly.
